Privacy Policy

Effective Date: September 10, 2025 | Last Updated: November 2, 2025

1. Introduction

Valor Sciences (“we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our research chemicals and laboratory materials.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us, including:

Account Information: Name, email address, phone number, professional title
Professional Verification: Institution affiliation, research credentials, academic information
Billing Information: Billing address, payment method details (processed securely by third parties)
Shipping Information: Delivery addresses, shipping preferences
Communication Data: Customer service inquiries, support tickets, feedback
SMS Opt-In Information: Phone number and consent for SMS communications (abandoned cart reminders, order updates)

Order and Transaction Information

Products purchased and quantities
Order dates and transaction IDs
Payment history and order status
Shipping and delivery information

Technical Information

We automatically collect certain information when you visit our website:

Device Information: IP address, browser type, operating system
Usage Data: Pages visited, time spent, click patterns
Cookies and Tracking: Website preferences, shopping cart contents
Location Data: Approximate geographic location based on IP address

Location Information Collection and Use

We collect general location information through your IP address to:

Determine appropriate shipping options and costs
Detect and prevent fraudulent transactions
Comply with regional regulatory requirements
Provide localized content and pricing where applicable

We do not collect precise GPS location data unless you explicitly grant permission through your device settings for specific features. Your general location information is retained in accordance with our data retention policies outlined in Section 7.

3. How We Use Your Information

Primary Uses

Order Processing: Fulfill orders, process payments, arrange shipping
Account Management: Create and maintain customer accounts
Verification: Confirm professional qualifications and research status
Customer Service: Respond to inquiries and provide support
Legal Compliance: Maintain records required by applicable regulations
SMS Communications: Send abandoned cart reminders, order updates, and shipping notifications (with your consent only)

Secondary Uses

Website Improvement: Analyze usage to enhance user experience
Security: Detect and prevent fraud, unauthorized access
Communications: Send order updates, policy changes, important notices
Marketing: Product recommendations (with your consent only)

4. Information Sharing and Disclosure

We Share Information With:

Service Providers

Payment Processors: Secure payment processing (Stripe, PayPal, etc.)
Shipping Companies: Order fulfillment and delivery
Technology Providers: Website hosting, email services, analytics
SMS Service Provider: Klaviyo for SMS communications (abandoned cart reminders, order notifications)
Security Services: Fraud prevention and website security

Legal Requirements

We may disclose your information when required by law or to:

Comply with legal process or government requests
Enforce our Terms of Service
Protect our rights, property, or safety
Investigate suspected illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We Do NOT:

Sell your personal information to third parties
Share customer lists with competitors
Use your information for unauthorized marketing
Disclose research activities or purchase history unnecessarily

IMPORTANT: The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties, including in the event of a business transfer or for marketing purposes.

5. Data Security

Security Measures

We implement industry-standard security measures to protect your information:

Encryption: SSL/TLS encryption for data transmission
Secure Storage: Encrypted databases and secure servers
Access Controls: Limited employee access on need-to-know basis
Regular Audits: Security assessments and vulnerability testing
Payment Security: PCI DSS compliant payment processing
SMS Data Protection: SMS opt-in data and phone numbers are stored securely and never shared

Data Breach Response

In the unlikely event of a data breach, we will:

Investigate and contain the breach immediately
Notify affected customers within 72 hours
Report to relevant authorities as required by law
Take steps to prevent future incidents

6. Cookies and Tracking Technologies

Types of Cookies We Use

Essential Cookies: Required for website functionality and security
Performance Cookies: Analytics to improve website performance
Functional Cookies: Remember preferences and settings
Shopping Cart Cookies: Maintain cart contents between sessions

SMS Abandoned Cart Tracking

Valor Sciences’s website uses cookies and tracking technologies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS to customers who have opted in to receive text messages. Specifically:

Cookies track which items are added to your cart and when
Our system monitors cart activity to identify abandoned carts (typically after 1-4 hours of inactivity)
If you have opted in to SMS communications, we may send you a reminder about items left in your cart
You can opt out of SMS messages at any time by replying STOP to any message

Third-Party Tracking

We may use third-party services that collect information:

Google Analytics: Website usage statistics
Klaviyo: SMS and email marketing automation, abandoned cart tracking
Payment Processors: Transaction security and fraud prevention
Customer Support: Chat and helpdesk services

Cookie Management

You can control cookies through your browser settings, but disabling essential cookies may affect website functionality.

7. Data Retention

Retention Periods

Account Information: Retained while account is active plus 7 years
Order Records: 7 years for regulatory compliance
Payment Information: Processed by third parties, not stored by us
Communication Records: 3 years for customer service purposes
SMS Opt-In Records: Retained while active, plus 3 years after opt-out for compliance
Website Analytics: 26 months (Google Analytics default)

Secure Deletion

When retention periods expire, we securely delete or anonymize personal information using industry-standard methods.

8. Your Privacy Rights

Access and Control

You have the right to:

Access: Request copies of your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information (subject to legal requirements)
Portability: Receive your data in a structured format
Restriction: Limit how we process your information

Marketing Communications

Opt-out of marketing emails using unsubscribe links
Opt-out of SMS messages by replying STOP to any text message
Update communication preferences in your account
Contact customer service to modify preferences

California Residents (CCPA)

California residents have additional rights including:

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of sale (we don’t sell personal information)
Right to non-discrimination for exercising privacy rights

Note: SMS opt-in data and consent are never sold or shared with third parties regardless of other data sharing practices.

9. Age Restrictions and Minors

Our website and services are intended for adults 21 years of age and older. We do not knowingly collect personal information from anyone under 21. If we discover we have collected information from someone under 21, we will delete it immediately.

10. International Data Transfers

We are based in the United States and primarily serve US customers. If you are located outside the US, please note that:

Your information may be transferred to and processed in the United States
US privacy laws may differ from your local laws
We implement appropriate safeguards for international transfers

11. Research Chemical Specific Privacy Considerations

Professional Verification

We may verify your professional credentials and research status
Professional information may be retained for compliance purposes
Research affiliations are kept confidential and not shared

Purchase Records

Order history may be subject to regulatory record-keeping requirements
We maintain strict confidentiality regarding research activities
Purchase information is not shared with unauthorized parties

12. Third-Party Links and Services

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to:

External websites linked from our site
Third-party payment processors
Social media platforms
Other services not owned or operated by Valor Sciences

We encourage you to review the privacy policies of any third-party services you use.

13. SMS Communications Terms

By opting in to SMS communications, you agree that:

Message Frequency: You may receive up to 4-6 messages per month, including abandoned cart reminders and order updates
Standard Rates: Message and data rates may apply based on your carrier plan
Opt-Out: You can opt out at any time by replying STOP to any message
Help: Reply HELP for assistance or contact customer service
Consent: Your consent to receive SMS is not a condition of purchase
Carriers: We are not liable for delayed or undelivered messages due to carrier issues

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes in our business practices
New legal requirements
Technology updates
Customer feedback

When we make changes, we will:

Update the “Last Updated” date
Notify you via email for material changes
Post notices on our website
Obtain consent where required by law

15. Contact Information

For privacy-related questions or to exercise your rights, contact us:

Valor Sciences – Privacy Officer
Email: privacy@valorsciences.com
General Email: info@valorsciences.com
Phone: (936) 931-7394
Address: Valor Sciences LLC
30 N Gould St # 43320
Sheridan, WY 82801
Business Hours: Monday-Friday, 9 AM – 5 PM EST

Response Times

We will acknowledge privacy requests within 48 hours
Most requests are completed within 30 days
Complex requests may take up to 90 days
We will keep you informed of any delays

Privacy Commitment

Your privacy is important to us. We are committed to protecting your personal information and being transparent about our data practices.

Questions? Don’t hesitate to contact us if you have any concerns about how we handle your information.

Security: We continuously update our security measures to protect your data.

This Privacy Policy is effective as of the date listed above and applies to all information collected by Valor Sciences.

Last Updated: November 2, 2025 | Version: 1.1